Cancellation Policy for KalaKart (www.thekalakart.in)

We understand that there may be instances where you need to cancel your order on our e-commerce website, KalaKart, which specializes in handicrafts and handlooms. We strive to provide a transparent and fair cancellation policy to ensure your satisfaction. Please read the following cancellation policy carefully:

1. Order Cancellation:

1.1. You can request a cancellation of your order within 24 hours of placing it. After this timeframe, we cannot guarantee cancellation as the order might already be processed for shipment.
1.2. To request a cancellation, please contact our customer support team via email or phone, providing your order details.
1.3. If the cancellation request is received within the specified timeframe, we will initiate the refund process.

2. Refund Process:

2.1. Once your cancellation request is approved, we will process your refund within [X] business days.
2.2. The refund will be issued using the same payment method you used for the original transaction, unless otherwise agreed upon.
2.3. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment provider's policies.

3. Non-Cancellable Items:

3.1. Some products may not be eligible for cancellation due to their nature or customization. These products will be clearly marked as non-cancellable on the product page.
3.2. Customized or personalized items, as well as perishable goods, may not be eligible for cancellation once the production or shipping process has begun.

4. Order Modifications:

4.1. If you wish to modify your order after it has been placed, please contact our customer support team as soon as possible.
4.2. We will make every effort to accommodate your request for order modifications, but we cannot guarantee changes if the order is already in the processing or shipping stage.

5. Damaged or Defective Items:

5.1. In the event that you receive damaged or defective items, please contact our customer support team immediately.
5.2. We may require photographic evidence or further details to assess the situation and provide a suitable resolution, which may include a replacement or refund.

Please note that this cancellation policy applies specifically to orders placed on KalaKart (www.thekalakart.in) for handicrafts and handlooms. For any further queries or assistance regarding cancellations, please reach out to our customer support team.

Note: This cancellation policy is subject to change without prior notice. It is recommended to review the cancellation policy periodically to stay updated.